Shipping policy

1. Where we deliver
We deliver to mainland Spain and the Balearic Islands, mainland Portugal, France, Germany, Italy, the Netherlands and the United Kingdom (England, Scotland, Wales and Northern Ireland). We do not deliver to the Canary Islands, Ceuta, Melilla, the Azores, Madeira, the Channel Islands or the Isle of Man: the checkout does not accept delivery addresses outside the areas above.

2. Where we ship from
We ship from our warehouses in Spain, France, Italy and the United Kingdom. Orders for Spain and Portugal leave the Spanish warehouse; orders for France, Germany and the Netherlands leave the French warehouse; orders for Italy leave the Italian warehouse; and UK orders leave the UK warehouse, so they do not go through customs.

3. Delivery cost
Delivery is included in the price in every area we serve, with one exception: the Balearic Islands carry a surcharge of €20 per order. The delivery cost of your order is always shown at checkout, before you confirm payment. If we ever introduce surcharges for other island or remote areas, they will be shown in the same way before you confirm.

4. Delivery time
Delivery time: 2-3 working days in the United Kingdom (2-4 in the rest of Europe), unless the product page states otherwise. When your order leaves the warehouse you receive the carrier's tracking number by email.

5. How it is delivered
Lockers travel flat-packed in their box. The carrier delivers to the kerb at the address given in the order; carrying the goods indoors and assembly are not included (lockers assemble without screws, following the manual in the box). The risk of loss of or damage to the goods passes to you when you, or a third party nominated by you, take physical possession of them.

6. If the parcel arrives damaged
We recommend checking the packaging on delivery. If it is dented or torn, noting it on the carrier's delivery note and emailing us at hello@twinthinkco.com with photos and your order number, ideally the same day, speeds up the replacement: we sort it out without you having to send anything back yourself. This does not affect your statutory rights. Full conditions in returns and warranty and in the refund policy.

7. If an item is out of stock
All orders are subject to availability. If a product is out of stock, its page says so and it cannot be added to the basket; write to us and we will confirm the restocking date. If, after an order has been confirmed, we were unable to deliver it within the stated time, we will let you know and you may choose to wait for the new date or cancel the order and receive a full refund of everything you have paid.

8. Business orders
For business or bulk orders, request a quote: it includes delivery to your postcode.

9. Contact
Halnix LTD, owner of the TwinThink brand · Efesou 9, Paralimni 5280, Famagusta, Cyprus · hello@twinthinkco.com · +34 614 39 49 16 (calls and WhatsApp).