Shipping policy

1. Where we deliver
We deliver to mainland Spain and the Balearic Islands, mainland Portugal, France, Germany, Italy, the Netherlands and the United Kingdom (England, Scotland, Wales and Northern Ireland, including BFPO addresses). We do not deliver to the Canary Islands, Ceuta, Melilla, the Azores, Madeira, Ireland, the Channel Islands or the Isle of Man: the checkout does not accept delivery addresses outside the areas above. Nor do we deliver to Corsica or the minor islands of Tuscany and Veneto (see point 3).

2. Where we ship from
We ship from our warehouses in Spain, France, Italy and the United Kingdom. Orders for Spain and Portugal leave the Spanish warehouse; orders for France, Germany and the Netherlands leave the French warehouse; orders for Italy leave the Italian warehouse; and orders for the United Kingdom leave the UK warehouse.

3. Delivery cost
Delivery is included in the price in every area we serve, except on the islands, where a per-item surcharge applies depending on the size of the item: small (benches and lockers up to 40 cm wide), medium (lockers 65 cm wide) or large (lockers 97 cm wide, with 6 or 12 doors).

  • Balearic Islands: €20 per small or medium item and €30 per large item.
  • Sardinia: €35 per small item, €50 per medium item and €96 per large item.
  • Sicily: €50 per small item, €75 per medium item and €108 per large item.
  • BFPO addresses: £20 per item.

These surcharges are calculated and shown at checkout, before you confirm payment; nothing is charged afterwards. We do not deliver to Corsica or to the minor islands of Tuscany and Veneto (Elba, Giglio, Capraia and the islands of the Venetian lagoon): the checkout cannot single out those areas, so if we receive an order for delivery there we cancel it and refund everything you have paid in full.

Returns are free too, in every country: we collect the product where we delivered it, at no cost to you (see the refund policy).

4. Delivery time
Delivery time: 2-3 working days in the United Kingdom (2-4 in the rest of Europe), unless the product page states otherwise. When your order leaves the warehouse you receive the carrier's tracking number by email.

5. How it is delivered
Lockers travel flat-packed in their box, except assembled lockers (section 6). The carrier delivers to the kerb at the address given in the order; carrying the goods indoors and assembly are not included (lockers are assembled with screws, following the manual in the box). The risk of loss of or damage to the goods passes to you when you, or a third party nominated by you, take physical possession of them.

6. Assembled lockers
Assembled lockers ship only to mainland Spain and the Balearic Islands, from our warehouse in Spain. We assemble them there and they travel upright on a pallet. The carrier delivers to the kerb: the building entrance, the pavement or the loading bay. Carrying the locker indoors and putting it in place are not included: you will need a pallet truck or two people to move it, so measure doors, corridors and lift first.

  • You only need to screw on the feet, which come in a bag inside. The single-column locker has no feet and arrives ready to use.
  • Each locker comes with two keys per lock.
  • Delivery is free on the mainland. In the Balearic Islands there is a surcharge of €30 per order.
  • Delivery times are as in section 4. Returns are free for 14 days from delivery: we collect the locker where we delivered it.

7. If the parcel arrives damaged
We recommend checking the packaging on delivery. If it is dented or torn, noting it on the carrier's delivery note and emailing us at hello@twinthinkco.com with photos and your order number, ideally the same day, speeds up the replacement: we sort it out without you having to send anything back yourself. This does not affect your statutory rights. Full conditions in returns and warranty and in the refund policy.

8. If an item is out of stock
All orders are subject to availability. If a product is out of stock, its page says so and it cannot be added to the basket; write to us and we will confirm the restocking date. If, after an order has been confirmed, we were unable to deliver it within the stated time, we will let you know and you may choose to wait for the new date or cancel the order and receive a full refund of everything you have paid.

9. Business orders
For business or bulk orders, request a quote: it includes delivery to your postcode.

10. Contact
Halnix LTD, owner of the TwinThink brand · Efesou 9, Paralimni 5280, Famagusta, Cyprus · hello@twinthinkco.com · +34 614 39 49 16 (calls and WhatsApp).