Delivery and tracking

We ship from our own warehouses in Spain, France, Italy and the UK: delivery in 2-3 working days in the UK (2-4 in the rest of Europe). Delivery is included in the price, except to a few islands and BFPO addresses, which carry a per-item surcharge shown at checkout before you pay. Once your order has been dispatched, you receive a tracking number by email. Lockers travel flat-packed in their box and the carrier delivers to the kerb. Some areas, such as the Channel Islands and the Isle of Man, are not served; the full list is in the shipping policy.

Where is my order? Your order confirmation email has a link to the order status page, which shows tracking as soon as the order leaves the warehouse. You can also find it under Orders in your account: sign in with your email address and we send you a one-time code, so there is no password to remember. Or message us on WhatsApp at +34 614 39 49 16.

We recommend checking the packaging on delivery. If the parcel arrives damaged, noting it on the carrier's delivery note and emailing us at hello@twinthinkco.com with photos and your order number, ideally the same day, speeds up the replacement: we sort it out without you having to send anything back yourself. This does not affect your statutory rights. Details in returns and warranty and in the refund policy.