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Privacy policy
Last updated: 5 September 2026
This Privacy Policy describes how Halnix LTD, owner of the TwinThink brand (hereinafter "we", "us" or "our"), collects, uses and discloses your personal information when you visit or use our services, make a purchase at twinthinkco.com (hereinafter the "Site") or otherwise communicate with us in relation to the Site (collectively, the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, a visitor to the website or any other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or for any other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps that may be required by applicable law.
Collection and use of your personal information
In order to provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect to communicate with you, to provide or improve the Services, to comply with any applicable legal obligations, to enforce any applicable terms of service and to protect or defend the Services, our rights and the rights of our users and others.
Personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. The term "personal information" is used to refer to information that individually identifies or describes you, as well as information that may be related or linked to you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
The information you submit to us directly through our Services may include the following:
- Contact details Including your name, address, telephone number and email address.
- Order information Including your name, billing address, shipping address, payment confirmation, email address and telephone number.
- Account information Including your username, password, security questions and other information used for account security purposes.
- Customer support information Including the information you choose to include in communications with us, for example when sending a message through the Services.
Some features of the Services may require you to provide us directly with certain information about yourself. You may choose not to provide this information; however, this may prevent you from using or accessing these features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services (hereinafter "Usage Data"). To do so, we may use cookies, pixels and similar technologies (hereinafter "Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (for example, bank account, credit or debit card information, billing address) in order to process your payment so as to fulfil your orders and provide the products or services you have requested and, in this way, to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or the third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and cookies.
Any information we obtain from third parties will be processed in accordance with this Privacy Policy. Please also see the section below, Third-party websites and links.
Use of your personal information
- Providing products and services. We use your personal information to provide you with the Services and, in this way, to perform our contract with you, which includes processing your payments, fulfilling your orders, sending you notifications relating to your account, as well as to your purchases, returns, exchanges or other transactions, in order to create, maintain and manage your account, arrange shipping, facilitate returns or exchanges, and to provide other features and functionalities relating to your account. We may also improve your shopping experience by allowing Shopify to link your account to other Shopify services that you choose to use. In that case, Shopify will process your information as set out in its Privacy Policy and its Consumer Privacy Policy.
- Marketing and advertising. We may use your personal information for promotional and marketing purposes, for example by sending you promotional, advertising and marketing communications by email, text message or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising both on our Site and on other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with art. 6(1)(f) GDPR.
- Security and fraud prevention. We use your personal information to detect, investigate or take action in relation to possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other details with anyone. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website, both for you and for other customers, in accordance with art. 6(1)(f) GDPR.
- Communications and service improvement. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest in being able to respond to you, as well as in providing effective services and maintaining our business relationship with you, in accordance with art. 6(1)(f) GDPR.
Cookies
As is the case with many other websites, our Site also uses cookies. For specific information about the cookies we use in connection with the operation of our store with Shopify, please see https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and our Services (including to remember your actions and preferences), as well as to carry out analytics and better understand user interaction with the Services (in our legitimate interest in administering, improving and optimising the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalise the services, products and advertising on our Site and other websites.
Most browsers accept Cookies automatically by default, but you may choose to set your browser to delete or reject cookies through your browser controls. Please note that deleting or blocking Cookies may adversely affect your user experience and may cause some of the Services, including certain features and general functionalities, to work incorrectly or become unavailable. In addition, blocking Cookies may not completely prevent the sharing of information with third parties, such as our advertising partners.
Disclosure of your personal information
In certain circumstances, we may disclose your personal information to third parties for the purposes of performing contracts, for legitimate purposes or for other reasons under this Privacy Policy. Such circumstances may include the following:
- With vendors or other third parties who provide services on our behalf (for example, IT management, payment processing, data analytics, customer support services, cloud storage, fulfilment and shipping).
- With business and marketing partners to show you advertising and provide services to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request or otherwise consent to our disclosing certain information to third parties, for example in order to ship products to you or through the use of social media widgets or login integrations with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.
- In connection with business transactions, such as mergers or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service and to protect or defend the Services, as well as our rights and the rights of our users and others.
We disclose the following categories of personal and sensitive data about users for the reasons set out above in "How we collect and use your personal data" and "How we disclose personal data":
| Category | Categories of recipients |
|---|---|
|
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We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or under our control, you should review their privacy and security policies, as well as their other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on them. Information you provide on public or semi-public sites, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by third parties. Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, except as disclosed in the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request its erasure.
As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.
Security and retention of your information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure while in transit. We therefore recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes or to enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may apply only in certain circumstances, which would allow us to decline your request in certain cases and as permitted by law.
- Right of access/to know: You may have the right to request access to the personal information we hold about you, including details relating to the ways in which we use and share your information.
- Right of erasure: You may have the right to request the erasure of the personal information we hold about you.
- Right of rectification: You may have the right to request the rectification of inaccurate personal information we hold about you.
- Right of portability: You may have the right to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, in certain circumstances and subject to certain exceptions.
- Restriction of processing: You may have the right to request that we stop or restrict the processing of your personal information.
- Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we decline to process your request. To do so, you may reply directly to our refusal.
- Managing communication preferences: We may send you promotional emails and you may opt out of receiving them at any time using the unsubscribe option available in the emails we send. If you opt out, we may still send you non-promotional emails, such as those relating to your account or to orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
Please note that exercising any of these rights will not give rise to any form of discrimination on our part. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable law, you may appoint an authorised agent to make requests on your behalf in order to exercise your rights. Before accepting requests from an agent, we will require you to provide evidence that you have authorised that agent to act on your behalf. We may also need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have any complaint about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with the response we have provided to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge your complaint with your local data protection supervisory authority. For the EEA, you may consult this list of data protection supervisory authorities.
International users
Please note that we may transfer, store and process your personal information outside the country in which you live. Your personal information will also be processed by staff and by third-party service providers and partners in those countries.
If we transfer your personal information outside Europe, we will use recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent authority in the United Kingdom, as applicable, unless the data transfer is to countries that provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may call us on +34 614 39 49 16, email us at hello@twinthinkco.com or write to us by post at Halnix LTD, Efesou 9, Paralimni 5280, Famagusta, Cyprus.
For the purposes of applicable data protection laws, and unless explicitly stated otherwise, the data controller of your personal information is Halnix LTD, a company incorporated in Cyprus with registration number HE 476420, having its registered office at Efesou 9, Paralimni 5280, Famagusta (Cyprus) and Spanish tax identification number N0377800H.
Consent clause for communications:
In order to provide you with the best possible experience with our products and to keep you informed of crucial information relating to your purchase, we ask for your consent to communicate with you through different communication channels.
By accepting this clause, you are giving your express consent for us to contact you through the following channels:
WhatsApp, email and telephone calls: We may send you WhatsApp messages, call you on your telephone number, or send you emails for the purpose of providing you with important information about your product, such as assembly instructions, technical support or safety updates.
It is important to note that you have the right to withdraw your consent at any time. To do so, simply write the word "stop" and send it as a WhatsApp message to our number or as an email to the following address: hello@twinthinkco.com. Upon withdrawal of your consent, your contact information will be automatically removed from our database and we will not contact you again.
By accepting this clause, you declare that:
- You have read and understood this clause in full.
- You give your express consent for us to communicate with you through the channels mentioned above in order to provide you with relevant information about your product.
- You are aware that you may withdraw your consent at any time by writing the word "stop" and sending it as a WhatsApp message to our number or as an email to the address hello@twinthinkco.com.
