FAQ

What are your warranty and returns terms?

The seller is Halnix LTD, the company behind the TwinThink brand. It invoices, delivers the order and answers for the warranty.

Warranty: lockers and benches are covered against manufacturing and material defects. Consumers get the statutory guarantee of their country: in the UK, the Consumer Rights Act 2015; 3 years from delivery in Spain and Portugal; 2 years in Germany, France, Italy and the Netherlands. Businesses get a 2-year commercial warranty from delivery.

Not covered: impact damage, assembly other than as per the manual, unanchored lockers that tip over, outdoor use or normal wear of the paint.

Returns: if you buy as a consumer you may cancel within 14 days of receiving the order, without giving a reason, with the product in its original packaging. Do not ship it yourself: we arrange collection at the delivery address. Refunds go to the original payment method within 14 days of receiving the goods. Made-to-order or customer-damaged products cannot be returned.

To claim or return, write to hello@twinthinkco.com or call +34 614 39 49 16 (WhatsApp too) with your order number and photos. Full details on the Returns and warranty page.
How do delivery and shipping work?

Orders ship in 2-3 working days from our UK warehouse. As soon as it leaves you get a tracking number to follow the delivery.
Do I need hangers or other extras?

No. Every compartment has built-in hooks, so coats, bags and helmets hang without any extra parts.
How long does assembly take?
TwinThink assembly manual with a QR code to the video

The parts slot together without screws, following the instructions.
Under 15 minutes per locker.
Detailed manual and video included.
Is there any risk in using metal lockers?

Every locker comes with wall fixings.

Fixed to the wall it cannot move or tip over.
Can you help if my locker gets damaged and needs repair?

Yes. Contact customer service.

We send the spare parts you need and, if necessary, arrange a professional repair.